REFUND AND RETURNS POLICY

Thank you for choosing KellyCups LLC. We hope you are satisfied with your purchase. If you have any issues with the received item, please follow our policy below.

1. Return Policy
Return Period: You can request a return within 10 days of receiving the item. Orders placed after 10 days are not eligible for return.

Eligibility for Return: Returned items must be in unused condition, in their original packaging, and with all original labels and packaging materials.

Items Not Accepted for Return:
Products past the return period
Items showing obvious signs of use.

2. Requesting a Return
To request a return, please contact our customer service team at support@kellycups.com, providing your order number and reason for return.

Our customer service team will respond within 2 business days, providing a return address and further instructions.

3. Return Shipping Costs
Return shipping costs are generally borne by the customer. Please ensure you use a trackable shipping method and retain your tracking number, as we are not responsible for undelivered returns.

If your return is due to our error (e.g., wrong product sent or defective), we will cover the return shipping costs.

4. Refund Processing
Once we receive and inspect your returned item, we will typically process your refund within 5-7 business days. The refund will be credited to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

5. Exchange Policy
If you wish to exchange an item, please follow our return process and then reorder through the normal channels.

6. Issues and Support
If you encounter any problems during the return or refund process, please feel free to contact our customer service team:

Address: 3806 W Valencia Dr Apt A, Fullerton, CA 92833
Phone: +1 (657) 751-2707
Email: support@kellycups.com

Thank you for your support and understanding of KellyCups LLC. We look forward to providing you with a superior shopping experience!