FREQUENTLY ASKED QUESTIONS
1. How do I place an order?
You can browse our products on our website www.kellycups.com and add items you're interested in to your cart. After completing your shopping, click the cart icon, fill in your shipping and payment information as prompted, and then submit your order.
2. Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team as soon as possible (support@kellycups.com). We will do our best to accommodate your request, but please note that if your order has already been shipped, it cannot be changed or canceled.
3. Where can I check my order status?
You can check your order status by logging into your account or by tracking your order through the link in your order confirmation email.
4. How much does shipping cost?
Shipping costs vary depending on the weight of your order, your destination, and the shipping method you choose. The specific shipping cost will be displayed at checkout.
5. What payment methods do I use?
We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express) and other online payment methods. Please check the available payment options on the checkout page.
6. What should I do if I'm not satisfied with the product?
If you are not satisfied with the received item, please contact our customer service team within 10 days. We will provide you with guidance on returning or exchanging the item.
7. How long does it take to process a refund?
Once we receive your return and confirm the item's status, refunds are typically processed within 5-7 business days. The refund will be returned to your original payment method; the exact arrival time may depend on your bank or payment provider.
8. How can I ensure the security of my personal information?
We take our customers' privacy and security very seriously. Our website uses SSL encryption and other security measures to protect your personal information. Please see our Privacy Policy for more information.
9. Where can I find your refund and return policy?
Our refund and return policy can be found on the Refund and Return Policy page of our website, where you can learn more about our main terms.
10. How can I contact us?
For further questions, please contact our customer service team at:
Phone: +1 (657) 751-2707
Email: support@kellycups.com
If you have any other questions not listed here, please feel free to contact us and we will assist you as soon as possible. Thank you for your support and trust in KellyCups LLC!